FAQS

WHAT IS DARLEY AVENUE?

In brief, we aim to bring simplicity to modern living - our ethos is 'Simple Living / Simple Gifting'. We carry an edit of elevated everyday essentials that have been range built to sit together harmoniously. Our style is pared back, minimal, but always practical. Our Gift Boxes have been very carefully curated with occasion, recipient and purpose in mind to make gifting both simple and meaningful. 

HOW DO YOU SELECT YOUR BRANDS?

Darley Avenue was created out of the desire to bring some of our favourite brands under one roof. We are committed to introducing our customers to emerging and established brands that offer the highest standards of design, presentation and craftsmanship. We favour brands with a sustainable and ethical approach, and always endeavour to support our local creatives. 

CAN I SEND A GIFT BOX DIRECTLY TO THE RECIPIENT?

Yes, our Gift Boxes come with a 'Menu' of contents to which we can add a handwritten message and send directly to the lucky recipient. Simply add your message in the 'Special Instructions' section in your cart and we will add to your parcel which is wrapped with care and attention to every detail to make the unboxing part of the gift experience.

HOW DO I KNOW THE ORDER HAS BEEN RECEIVED?

Once the order is placed, you will receive a confirmation e-mail to the address supplied. If for any reason this does not arrive please feel free to contact us at hello@shopdarleyavenue.co.uk.

HOW LONG DOES SHIPPING TAKE?

All orders are dispatched within 1-2 working days, with shipping time usually taking 3 business days for the UK depending on what type of shipping you select. Please visit our Delivery & Returns page for full information. 

HOW DO I RETURN OR EXCHANGE AN ITEM?

We want you to be happy with your purchase, and therefore offer a 30 day return or exchange period. Please visit our Delivery & Returns page for full information.

HOW DO YOU USE MY INFORMATION WHEN I SIGN UP FOR THE NEWSLETTER?

We respect your privacy and only use your information to keep you in the loop on our new products, collaborations or collections. Darley Avenue will never pass on your details to any third parties, please visit our Privacy Policy page for full information.