DELIVERY & RETURNS

UK DELIVERIES 

All orders will be processed within 1-2 working days and we have a range of shipment options available at the checkout and full list of our services can be found at the bottom of this page.

Our shipping rates are calculated by weight which can be expensive above 2kg or for large items. We are always happy to confirm the very best possible shipping rate for your order prior to ordering.

If your parcel is urgent please email us and we will endeavour to send your order as a priority.  

Rest assured we always take the utmost care in packaging our orders, and so cannot summarily accept liability for goods damaged in transit. We always recommend you use a trackable and covered shipping service, particularly for expensive or fragile items. However if you are unhappy with your parcel upon receipt please do feel free to get in touch.

For 'RETURNS' and 'CANCELLATIONS' please see below.

Our contact email for any shipping queries is hello@shopdarleyavenue.co.uk

 

CANCELLATIONS

You may cancel your order for any reason within 14 days, however please note once you receive your shipping notification email shipping costs may be incurred. Please see 'RETURNS' below for details.

 

RETURNS

We take every care to ensure all parcels are carefully protected and wrapped, and unfortunately we cannot accept liability for any damage caused in transit.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We can only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@shopdarleyavenue.co.uk and send your item to: Darley Avenue Ltd.,14 St. Helen's Park Road, Hastings TN34 2ER

Please do not send your purchase back to the manufacturer.

Should you wish to cancel your order after shipping or return upon receipt you will be responsible for paying for your own return shipping costs which are non-refundable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items returned to us due to an incorrect address, or a parcel not being collected will incur a further delivery charge for reshipping payable to the customer. 

Once your return is received and inspected, we will send you an email to notify you that we have received your item and your refund will be processed and the cost of the goods will be refunded. Please note this will be credited via your original payment method which may take some time to process.

We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Our full refund policy, privacy policy and terms of service can be found prior to checkout.

To action your return please email us at hello@shopdarleyavenue.co.uk referencing your order number.

 

INTERNATIONAL DELIVERIES

Please note Darley Avenue does not accept responsibility for additional charges such as import duty and tax and custom charges that customers may incur when orders arrive in the designated country. Please also note individual customs services may open wrapped parcels and cause delays to your shipment, this is unfortunately beyond our control.

Flat rate shipping is available at the following rates, and can take up to 10 working days, please feel free to email us for a precise quote.

EUROPE - £15

NORTH AMERICA - £20

REST OF THE WORLD - £25

Should you have any questions regarding International shipping please feel free to email us at hello@shopdarleyavenue.co.uk